Terms of Service

1. Acceptance of Terms

By accessing or using the Clad Forge website (cladforge.com) or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Clad Forge ("we," "our," or "us").

2. Services Offered

Clad Forge provides the following professional services:

• Custom Operating Systems: Bespoke dashboards, automation engines, internal platforms, and operational tools
• AI Integration: Intelligent automation, predictive analytics, chatbots, and AI-powered workflow integration
• Website Design: Custom-coded, performance-optimized websites with responsive design and enterprise-grade security
• Consultation: Strategic technology planning, infrastructure audits, and system architecture advisory

Specific terms, deliverables, timelines, and pricing for individual projects are outlined in separate Statements of Work (SOW) or service agreements.

3. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate, complete, and timely information necessary for project execution
• Designate an authorized point of contact for project communications and approvals
• Review and respond to deliverables, requests for feedback, and approval milestones within agreed-upon timeframes
• Ensure that any content, materials, or data you provide does not infringe on third-party intellectual property rights
• Maintain the confidentiality of any login credentials, API keys, or access tokens provided during the engagement

4. Intellectual Property

Our Property: All content on the Clad Forge website — including text, graphics, logos, icons, code, and design elements — is the intellectual property of Clad Forge and is protected by applicable copyright, trademark, and other intellectual property laws.

Client Deliverables: Upon full payment of all invoiced amounts, ownership of custom deliverables (code, designs, documentation) transfers to the client as specified in the applicable SOW. Clad Forge retains the right to use anonymized versions of deliverables for portfolio and marketing purposes unless otherwise agreed in writing.

Third-Party Components: Some deliverables may incorporate open-source libraries or third-party tools. These components remain subject to their respective licenses, which will be documented and disclosed to the client.

5. Payment Terms

• Payment terms, schedules, and methods are specified in individual SOWs or service agreements
• Unless otherwise agreed, standard payment terms are Net 30 from the invoice date
• Late payments may incur a fee of 1.5% per month on the outstanding balance
• Clad Forge reserves the right to suspend work on a project if payments are more than 30 days overdue
• All fees are quoted in U.S. Dollars (USD) unless otherwise specified

6. Project Changes and Scope

Changes to the agreed scope of work must be documented in writing through a change order or amended SOW. Additional work outside the original scope may require revised timelines and additional fees. Both parties must agree to scope changes before additional work begins.

7. Warranties and Representations

Clad Forge warrants that:

• Services will be performed in a professional and workmanlike manner consistent with industry standards
• Deliverables will substantially conform to the specifications outlined in the applicable SOW
• We will not knowingly infringe on third-party intellectual property rights

We do not warrant that deliverables will be error-free or uninterrupted. A 30-day post-delivery warranty period is included for bug fixes related to work performed under the SOW.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Clad Forge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from or related to your use of our website or services. Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount paid by you to Clad Forge for the specific services giving rise to the claim during the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Clad Forge, its officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of our website or services; (b) your breach of these Terms; (c) your violation of any third-party rights; or (d) any content or materials you provide to us.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, technical specifications, client lists, pricing information, and any materials marked as confidential. This obligation survives the termination of the business relationship for a period of two (2) years.

11. Termination

Either party may terminate a service engagement with 30 days' written notice. Upon termination:

• The client is responsible for payment of all work completed through the termination date
• Clad Forge will deliver all completed work product to the client
• Any pre-paid amounts for undelivered work will be refunded on a pro-rata basis
• Confidentiality and intellectual property obligations survive termination

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet outages, or cyberattacks.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these Terms shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in the State of Texas, in accordance with the rules of the American Arbitration Association.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with any applicable SOWs, service agreements, and the Privacy Policy, constitute the entire agreement between you and Clad Forge. They supersede all prior negotiations, representations, or agreements relating to the subject matter herein.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated via email to active clients.

17. Contact

If you have questions about these Terms of Service, please contact us:

Clad Forge
Email: cort@cladforge.com
Phone: (985) 951-9060
Website: cladforge.com