Privacy Policy

1. Introduction

Clad Forge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at cladforge.com, use our services, or communicate with us. By accessing our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Name, email address, phone number, and company name when you fill out our contact form
• Project details, goals, and requirements shared during consultations
• Billing and payment information processed through secure third-party payment processors
• Communications sent to us via email, phone, or other channels
• Account credentials if you access a client portal or project management tool we provide

Information Collected Automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, provide proposals, deliver contracted services, and manage ongoing projects
• Communication: To send project updates, invoices, support responses, and relevant business communications
• Website Improvement: To analyze usage patterns, improve site performance, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues, fraud, or security threats
• Marketing: With your consent, to send occasional newsletters or service updates. You may opt out at any time

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., hosting providers, payment processors, analytics tools), bound by confidentiality agreements
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation
• Business Protection: To protect the rights, property, or safety of Clad Forge, our clients, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage for sensitive data
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are retained for up to 24 months. Client project data is retained for the duration of the business relationship plus 36 months, unless otherwise agreed upon in a service agreement.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, contact us at cort@cladforge.com. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Clad Forge
Email: cort@cladforge.com
Phone: (985) 951-9060
Website: cladforge.com